Outstanding Customer Service
The Departure Lounge prides itself on providing exceptional customer service that is the envy of all of our competitors. Because it is owner-managed and relatively small compared with most travel groups, personalized attention can be provided to all of our clients so that we can build lasting, value-added relationships.
Value for money
The old adage of “you get what you pay for” is not necessarily true for us. We provide better, custom-built travel solutions than our competitors that satisfy all of your travel requirements without charging over-the-odds for it. While other travel agents may offer “cheap” flights, cars and hotels, we offer competitive value-for-money products and services that won’t stretch your corporate or personal travel budget beyond its limits.
Let us take care of all of your corporate travel requirements so that you can concentrate on what you do best. Our services are available to you six days a week. All it takes is a single phone call or email and we’ll take care of the rest.
Full-service travel solutions
A full range of travel related services are offered, so you can avoid having to shop around with airlines, hotels and car-hire firms. The Departure Lounge is a one-stop travel shop who offer:
• Corporate travel arrangements
• Air Travel bookings
• Hotel and accommodation reservations
• Car reservations
• Travel insurance
• Full Visa service
• Leisure packages
• Conferencing venues and facilities
• Groups and incentives
• Dedicated customer care and travel advice
The list above is not intended to be exhaustive. Please enquire with us for any other travel services that you may require.
Peace of mind
Being IATA registered means being financially stable and professionally competent. IATA (International Air Transport Association) is the global regulatory body in the travel industry, and measures all agencies according to rigorous international standards. The Departure Lounge endeavours at all times not only to comply with the rules of the game, but to exceed regulatory expectations and provide you with a service that is professional, courteous, and above all, within the parameters of international best practice.
Our services are focussed on providing support for your business travel, dedicated consultants or in-house services all managed with to the same levels of customer care and personalised service.
We are associated with reputable fixed wing and helicopter charter companies and can arrange all your requirements. We only contract to approved and licenced operators who maintain international standards and safety practices.
Visas are required for most countries if you are traveling on a South African passport. The requirements and costs for visas change frequently. In order to ensure hassle free travel, please let The Departure Lounge assist with your visas. We can make sure you have the correct form to fill in, the list of latest requirements, what the costs will be and how long it will take. All you have to do is get everything to us, and we will make sure it gets to the relevant embassy and then returned to us on completion.
At The Departure Lounge we can arrange your travel insurance in minutes. You can do this right up until the day of travel. Please call on us and ask for details.
Flights – International and Domestic
The Departure Lounge is an IATA registered travel agency and therefore qualified to book flights world wide. We can assist with local and international bookings, as well as internet bookings worldwide. Call one of our consultants for a quote today.
The Departure Lounge has recently formed great alliances with cruising companies in order to become a specialist in cruising. People who cruise expect a high quality of service once they board a ship – we would endeavor to give that service from the planning of the cruise all the way through to the return. We have a multitude of cruising brochures and cruise specials that come along, so if you need any further information – cruise with us!
Barging in Europe
What a great way to see the European countryside – at the pace you choose and without having to find accommodation along the way! Come and see us about our barging in Europe trips. They are great fun and we have consultants with first hand experience to share the knowledge and answer your questions.
Ski Europe or USA – wherever you choose to hit the slopes, we can help. There are ski packages for beginners right through to advanced skiers. You can go for a week or go for two! Talk to us about ski specials.
The Departure Lounge has a great relationship with Development Promotions who assist with GAP and Imaginative Traveller tours. These tours cover some of the more unusual
destinations across the globe and incorporate tour guides who “really know their stuff”. The tour groups are always manageable sizes and you will come away from one of these tours with such great experiences, you’ll just want to do another one.
We can get a rep in to come and chat to you if you are thinking of doing any of the GAP or Imaginative Traveller tours. The reps have been on a lot of the tours and can give you first hand information.
Trafalgar, Insight, Contiki, Top Deck, Budget Expeditions, Cosmos – you name it and we can help you book it. We stock brochures on all of these and on those we don’t we will find out more for you. Call in and pick up a brochure from us.
Domestic, regional and international car hire can be arranged through us. We do the shopping around for you to find the better deals.
The Departure Lounge, an award winning travel agency